The great advantage of this tool that you can install your bot almost anywhere. This tool has several features, amongst these we can mention: templates, customisation, send and receive multimedia files and even some integrations. It’s so simple that you don’t need to use any sort of coding. Landbot is a tool that allows you to create bots for WhatsApp very easily. However, in this article we will talk about the top 3 chatbot tools for WhatsApp. This is because there is a large market for instant messaging. There are numerous bots and chatbot programs for WhatsApp that are all competing with each other. We will show you why WhatsApp‘s bots are not a good option for your business and how we can help you achieve better results than in the past. So, today we’re going to tell you why bots aren’t a good idea for your business and how you can improve your customer service style by using a more hybrid system. This makes us understand that having real and human agents is an extremely important advantage for a company. In fact, it has been widely demonstrated that people prefer to talk to other people rather than a bot. This means that if a company decides to manage their conversations 100% automatically with bots, in the long run, they will no longer be able to do so, as today’s consumers don’t like talking to bots.

In every activity there must be a certain balance: if this balance is broken, the process will not work. This undoubtedly annoys our consumers, since they want to talk to a real person, someone who can understand what they are saying, solve their problems and perhaps offer an additional incentive. As we all know, bots are small programs with the task of automatically responding to our customers: despite this, however, people have become accustomed to this concept and are able to distinguish more and more easily a bot from a real person. However, it also offers a major drawback, as not everything goes as it should. This undoubtedly represents a turning point in current business models. This is how more and more companies have adapted, using a hybrid customer service mode that uses both bots and real people. They are the main reason why e-commerce is one of the most profitable businesses today: they have given new meaning to online sales and offered great benefits to businesses.

These systems have evolved enormously to offer us an experience never seen before, in such a way that we can no longer distinguish between a bot or a real person. For some time now, bots or chatbots have made their way into a world that is becoming more and more digital or online.

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